1. Who We Are

K Energy Solutions Ltd provides air conditioning, HVAC, ventilation, and electrical installation, maintenance, and repair services throughout London and surrounding areas.

2. Information We Collect

Information You Provide

• Name
• Email address
• Telephone number
• Property address
• Company name
• Project requirements
• Information submitted through forms, emails, or phone calls

Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Website usage data
• Pages visited
• Date and time of visits
• Referral sources

3. How We Use Your Information

• To respond to enquiries and quotation requests
• To provide our services
• To arrange surveys, installations, maintenance, and repairs
• To communicate about projects and appointments
• To improve our website and customer experience
• To comply with legal obligations
• To maintain website security and prevent fraud
• To send service-related communications

4. Legal Basis for Processing

Contractual Necessity

To provide quotations, services, installations, maintenance, and repairs.

Legitimate Interests

To improve our services, website functionality, and customer support.

Legal Obligations

To comply with applicable laws, regulations, tax, accounting, and business obligations.

Consent

Where consent is required, such as certain marketing communications or non-essential cookies.

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Employees and authorised contractors
• Installation and maintenance partners
• IT and website service providers
• Accountants, insurers, and professional advisers
• Government authorities where legally required

6. Data Retention

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records. When data is no longer required, it will be securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

You also have the right to complain to the UK Information Commissioner's Office: www.ico.org.uk

9. Cookies

Our website may use cookies to improve functionality, analyse visitor behaviour, enhance user experience, and monitor website performance.

You can control cookies through your browser settings. For more details, please refer to our Cookie Policy where available.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

11. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For questions about this Privacy Policy or how your personal data is handled, please contact: